Note: In some cases, switching to AHCI from RAID may require additional drivers be installed on the system before proper booting is possible.
#Symantec encryption desktop passphrase how to
To do this, go to go into the BIOS, with the F10key, Go to Advanced, then under System Options, uncheck sSATA Controller RAID Mode:įor information on how to re-enroll Symantec Encryption Desktop on Linux, see article HOWTO83354. Although this issue affects preboot, having disk driver issues can contribute to having these types of issues.įor HP systems using this configuration, like the Z6 G4, disabling RAID in the BIOS settings is necessary to properly boot a system. In one case for Dell systems in the UK, the incorrect driver pack was installed on the system and needed to be changed. In the case of Dell Latitude 7400 systems, in addition to the Intel Rapid Storage Drivers and the AHCI configuration, it may be possible that some Dell systems may not have the correct driver pack. In addition to the above critical step, also set the SATA Operation to AHCI, instead of RAID On, and this should allow proper booting: At this point, you should have no issues with the system.
#Symantec encryption desktop passphrase install
Prior to switching to AHCI, it is a good idea to install the AHCI chipset drivers first, reboot the machine and then switch to AHCI in the BIOS. TIP: If you have a system with RAID, and you switch to AHCI, you may run into a Blue Screen. On Windows systems, there may be a blinking cursor and the system will not be allowed to boot, but using a recovery CD, the system may boot up properly to Windows (without decrypting drive).Įnsure the latest Intel Rapid Storage drivers have been installed on the affected systems. Missing Modules (cat /proc/modules ls /dev)ĪLERT! /dev/disk/by-uuid/UUID-Here does not exist.īusyBox v1.21.1 (Ubuntu 1:1.21.0-1ubuntu1) built-in shell (ash)Įnter 'help' for a list of built-in commands. Check root= (did the system wait for the right device?) Check rootdelay= (did the system wait long enough?)
On Linux systems, upon booting a system, the following error appears: The following Systems have been reported as having this particular issue:ĭell Latitude 7410 (BIOS version applicable, see notes in resolution section) Systems unable to boot properly after Encrypting disk with Symantec Drive Encryption when BIOS set to RAID On.
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